![]() There are several reasons why you should connect your knowledge base with your chatbot: When you integrate your knowledge base, your chatbot is empowered to answer basic customer questions by serving relevant content. Without a knowledge base integrated with your chatbot it will lack the ability to answer customer questions. Integrating chatbots with your knowledge base An interaction that would have taken minutes or hours can take place in seconds, resulting in more leads for your business in a fraction of the time it would have taken without a chatbot. They can also convert website visitors into customers by answering the questions that people have about your products and services. While saving businesses money and making them more efficient, chatbots enhance the customer experience.Ĭhatbots streamline interactions between people and services, offering companies new opportunities to improve the process of customer engagement without having to spend more money hiring new agents. Chatbots offer a level of service and convenience that sometimes goes beyond what a human agent can provide. Messaging applications are increasingly becoming the preferred way for customers to interact with businesses. With chatbots, you can help a potentially unlimited number of people at once in an engaging and personal way. When relying solely on people to offer support, businesses can only help a limited number of customers at a time. ![]() They are a convenient way for customers to obtain answers to common questions without having to pick up the phone to call support.Ĭhatbots allow businesses to more easily scale their operations by offering personalized and proactive service. Why are chatbots useful?Ĭhatbots save businesses money by offering a convenient way to help customers without the intervention of a human. Instead of requiring your customers to contact customer support, a chatbot can field basic queries from customers, instantly. “A chatbot is an intelligent virtual agent used to optimize communication processes between companies and their customers.” – Visor.aiĪ chatbot is a computer program that processes and interprets human conversation (whether written or spoken) and allows people to interact with digital devices as though they were talking to a real person.Ĭhatbots work using a combination of Natural Language Processing and Machine Learning to simulate conversations with humans. ![]() That’s why chatbots are the fastest growing brand communication channel, increasing by 92% from 2019 to 2020. No one wants to wait around for someone to get back to you through email, or wait on hold on the phone. 68% of customers like chatbots because they provide quick answers to their questions. ![]() A chatbot on its own is not that helpful to your customers because it doesn’t have access to the right information, but linking your customer support knowledge base to your chatbot enhances its usefulness.Ĭhatbots are becoming more popular with companies who want a simple way to improve their customer service and offer a well-rounded customer experience, without increasing their headcount. But you need to make chatbots more intelligent by integrating them with your knowledge base. ![]() Chatbots can help you convert website visitors into customers. ![]()
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