![]() If that's fiber, CenturyLink will offer more speed for the money along with the inherent advantages fiber-optic has over cable, such as superior reliability and symmetrical upload and download speeds. When comparing CenturyLink versus Cox, the better provider for your home will probably come down to which CenturyLink connection type is available at your address. In the most recent ACSI ratings, from 2022, Cox had the slight advantage with a 61/100 compared with CenturyLink's 60, but both providers dropped by two points year-over-year.īoth providers fell below the industry average in 20, so it seems they both have room for improvement. ![]() What do actual CenturyLink and Cox customers think of their service? American Customer Satisfaction Index scores indicate the two providers fare about the same, and slightly below the industry average. Customer satisfaction numbers are average at best You'll still want to be somewhat mindful of your data usage, however, as frequent or excessive overages could violate CenturyLink's terms of service and excessive use policy. Should you go over more than once (the first incident is free of charge, courtesy of Cox), you'll be charged $10 per 50GB block of data you go over, up to a max of $100.ĬenturyLink plans also come with a data cap, 1TB per month, but there is no fee for going over. But with heavy HD and 4K streaming, along with connecting numerous devices, that 1.25TB limit is certainly within reach. All Cox plans come with a monthly data cap of 1.25TB, which is actually a lot of data - during a period of the pandemic the average home used less than half of that, around 435GB per month. You can also expect overage fees from Cox for exceeding your data allowance. If you do sign a one-year service agreement with Cox and cancel service before it's up, expect an early termination fee of $120, regardless of how long is left in your contract when you cancel. You don't have to sign a contract with either provider, but whereas CenturyLink simply doesn't require contracts at all, Cox requires customers to sign a one-year contract to get the lowest introductory pricing. Just know that doing so could mean limited technical support from your provider, not to mention the upfront costs of purchasing a new router if you don't already own one. Cox's equipment rental fee comes in a bit cheaper at $13 per month compared with CenturyLink's fee of $15, but it's worth noting that CenturyLink includes equipment at no extra cost with its gigabit plan.īoth providers give you the option to use your own compatible equipment and skip the monthly fee. Wi-Fi equipment and feesīoth providers offer equipment rental and will provide a gateway device suitable for your plan and connection type. Here's what to expect as far as added fees, contract requirements and data caps from each. Pricing and speeds are certainly the two most important factors when comparing ISPs, but you'll want to be mindful of what else comes with service before committing to one over the other. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection see centurylink.Comparing CenturyLink and Cox service details Download speeds are via a wired connection (for Fiber Gigabit, up to 940 megabits per second). 20 Mbps is perfect for one person, but if four people are sharing the same bandwidth to stream large files, the download speed will decrease.Ĭustomer speed eperiences will vary, particularly when accessing the Internet wirelessly from various devices. Plus, the more family members online at the same time, the more bandwidth you need to accomplish the same tasks. You likely won’t notice a huge difference between the CenturyLink internet plans when downloading songs, loading email accounts, or scrolling social media, but you will see a difference if you participate in high-bandwidth activities like online gaming or streaming movies in ultra HD. ![]() With 80 Mbps, it takes just 0.5 seconds with 100, 0.4 and with Gigabit, 0.04 seconds-or practically instantaneously. For instance, with 20 Mbps, it takes 2 seconds for a 4-minute song to load. The more megabits per second (Mbps) you have, the faster you can stream, download, and surf. What can you do with CenturyLink high-speed internet? ![]()
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